Interactive Voice Response (IVR) System For Your Business

A big enterprise, like a healthcare provider, financial services  or retail store with a large number of customers, is bound to have different queries and concerns from the customers coming in. It will also be natural that certain agents are better skilled at handling specific customer queries than others. This can lead to an inefficient usage of resources where a less efficient agent spends more time on a query that could’ve been handled faster by another agent. An IVR calling system can be used to manage the routine queries and freeing up the precious resource time for handling critical queries.